1. Definitions

• “Ragas Technologies,” “we,” “us,” “our” refers to Ragas Technologies, a company based in Bengaluru, Karnataka, India, providing ISO certification and related consulting services.

• “Client,” “you,” “your” refers to the individual or entity accessing our Website or engaging our Services.

• “Services” refers to the ISO certification consulting, support, auditing, and related services offered by Ragas Technologies, as described on our Website or in specific proposals/agreements.

• “Website” refers to /.

2. Services Offered

Ragas Technologies provides professional consulting services to assist businesses in achieving and maintaining various ISO certifications, including but not limited to ISO 9001, ISO 14001, ISO 45001, and ISO 27001. Our Services typically involve:

• Initial consultation and gap analysis.

• Documentation development and review.

• System implementation guidance.

• Training and awareness programs.

• Pre-assessment audits.

• Support during the final certification audit by an accredited certification body.

• Ongoing compliance and maintenance support.

The specific scope of Services for each Client will be detailed in a separate service agreement, proposal, or statement of work (“Service Agreement”), which, once agreed upon, will form an integral part of the contractual relationship between Ragas Technologies and the Client. In case of any conflict between these Terms and a Service Agreement, the provisions of the Service Agreement shall prevail.

3. Client Responsibilities

By using our Website and Services, you agree to:

• Provide accurate, complete, and up-to-date information as required for the provision of Services.

• Cooperate fully with Ragas Technologies’ consultants and provide timely access to necessary documents, personnel, and facilities.

• Comply with all applicable laws, regulations, and industry standards relevant to your business and the ISO standards you are pursuing.

• Make timely payments for Services as per the agreed-upon payment terms.

• Understand that Ragas Technologies facilitates the certification process but does not issue the ISO certification itself. Certification is granted by an independent, accredited certification body.

4. Payment Terms

• Pricing: Fees for our Services will be outlined in the individual Service Agreement or proposal provided to you. All prices are quoted in respecting country currency or   Indian Rupees (INR) unless otherwise stated.

• Invoicing & Payment: Payment schedules and methods will be specified in the Service Agreement. Invoices are typically issued upon commencement of Services, completion of milestones, or on a recurring basis as agreed. Payments are due within 15  days of the invoice date.

• Late Payments: Ragas Technologies reserves the right to charge interest on overdue amounts at a rate of 2% per month or suspend Services until outstanding payments are cleared.

• Taxes: All fees are exclusive of applicable taxes (e.g., GST), which will be added to invoices where required by law.

5. Intellectual Property

• Website Content: All content on the Website, including text, graphics, logos, images, software, and the compilation thereof, is the property of Ragas Technologies or its content suppliers and is protected by copyright and other intellectual property laws.

• Service Deliverables: Any documentation, templates, reports, or other materials developed or provided by Ragas Technologies to you as part of the Services (“Deliverables”) remain the intellectual property of Ragas Technologies unless otherwise explicitly agreed in writing in a Service Agreement. You are granted a non-exclusive, non-transferable license to use such Deliverables solely for your internal business purposes related to the ISO certification for which they were provided.

• Client Data: Any data, information, or materials you provide to us for the purpose of the Services remain your property. We will use such data solely for the purpose of providing the Services to you, subject to our Privacy Policy.

6. Confidentiality

Ragas Technologies is committed to protecting your confidential information. We will treat all non-public information provided by you as confidential and use it solely for the purpose of rendering the Services, subject to any legal obligations to disclose. Likewise, you agree to treat our proprietary methods, tools, and non-public information shared during the engagement as confidential.

7. Limitation of Liability

• No Guarantees of Certification: While Ragas Technologies provides expert guidance and support, we do not guarantee the issuance of ISO certification by any certification body. The final decision rests with the independent certification body based on their assessment of your management system’s compliance.

• Accuracy of Information: We strive to provide accurate and up-to-date information on our Website and during Services. However, we do not warrant the completeness, reliability, or accuracy of this information.

• Exclusion of Indirect Damages: To the maximum extent permitted by law, Ragas Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services or Website; (b) any conduct or content of any third party on the Services or Website.

• Maximum Liability: In no event shall the aggregate liability of Ragas Technologies exceed the amount paid by you for the Services during the 12 months preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless Ragas Technologies, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to your violation of these Terms or your use of the Website or Services.

9. Termination

• Ragas Technologies may terminate or suspend your access to the Website and/or Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

• You may terminate your engagement with Ragas Technologies as per the terms outlined in your specific Service Agreement.

• Upon termination, your right to use the Website and Services will immediately cease.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, specifically the laws applicable in Bengaluru, Karnataka, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual consent of the parties. The seat and venue of arbitration shall be Bengaluru, Karnataka, India. The language of the arbitration shall be English.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Website or Services after those revisions become effective, you agree to be bound by the revised terms.

12. Miscellaneous

• Entire Agreement: These Terms, together with any Service Agreement, constitute the entire agreement between you and Ragas Technologies regarding our Services and Website.

• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

• Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.